Kudos
Independent site review and customer comments
We simply can't show all the comments we receive about our shops and the web site, as there are so many, but here are a few comments from our valued customers:Customer Feedback from 2007
Many thanks for the prompt service, received the order yesterday by post.
Spencer
28/06/07
Matt,
Just wanted to say thank you for my replacement head and for your letter. It's unusual to find such good service these days.
I'll be in the garden this afternoon with my little girl and we'll hang the blue head as you suggest. I'll be recommending your website to my friends and I expect they'll be buying some things for the garden for their little ones too.
Many thanks,
B.F.
23/5/07
Customer Feedback from 2006
"Just wanted to send you a note to say thank you for the brillant service I received from you, I phoned yesterday and placed my order on the phone, the lady I spoke to was both extremely helpful and very knowledgeable, even giving me advise on how to cut and handle to material I ordered.
My order arrived this morning, exactly correct and with the rods cut to the length I asked for.
Your firm was recommended to me by a friend who said he had received outstanding service. In a world where you have to hold on a phone pressing buttons to get through to people who don't know anything about their product or service, how nice it is to deal with such an excellent and professional company as yours.
I wish you every success."
R.R
10/3/06
Customer Feedback from 2005
"Just wanted to say thanks for getting these spars to me so swiftly, you've really made my weekend!
Best Regards"
A.T
10/9/05
"Just wanted to say thanks for great service on my Dot Matrix, it got here from overseas in three days, which is quicker than within the US most of the time. The kite is great, it is now my favourite kite which is saying a lot since I have a few Benson's already. Again thank you."
C.G.
15/10/05
"Kite arrived this morning, great stuff. Many thanks for superb service. Best Wishes."
L.M.
11/04/05
"Thanks for the replacement Beamer bag, well pleased."
W.W.
24/04/05
"Wow, that was a real fast delivery. Thanks a lot, the Gemini has landed!"
A.G.
12/7/05
Customer Feedback from 2004 so far:
"I ordered a kite on Tuesday night via your website and called yesterday
concerned because i needed it today AM
Just to let you know that the postman has just delivered it, making me and
my daughter ( who it is destined for) very happy.
Many thanks for the great service, i will definitely recommend you to anyone
looking for such items or unusual presents.
Good luck and much success in your business"
J.W
13/5/04
"I ordered a Fury from you on Sunday for my son's birthday on weds!! it
arrived on time and I'm very grateful to you all. It was a great hit with my
son too.
Thanks guys we'll be back."
S.M
28/10/04
"Hi,
Just a quick email to thank you for being so helpful at your Bluewater
branch on Monday.
I purchased a Flexifoil Orbit, then popped back in a few minutes later to
upgrade to a Pulsar! (my wife gave me the extra £15!). The kite is
fantastic, such a difference from my M&S one - although that has got quite a
nice violent quality about it!
Thanks again and I'll see you soon for an 8 footer!!
Cheers,"
Rob
02/09/04
"Hi,
Just a quick note to thank you for such prompt service, your website states
that the single kite bags are subject to delays they are made to order, I
received mine within two days, and the bags were all different colours as
requested!
Thanks again!"
C.T
04/08/04
"I just wanted to say thank you very much for getting my replacement part of
my kite sorted out so soon.
I stay in South Africa and the guy there was very schweet about phoning my
bro in the uk and getting it to him so he could get it back to me.
It was quite fun just sorting out the part and mending my kite so that i
could fly it again.
Thanks"
N.K
23/06/04
Review published in The Times newspaper:
Every week in it's weekend section The Times newspaper looks into
e-shopping for a particular item. On April 27th Amber Cowan
investigated buying kites and internets sites that can aid you in your
purchase. Along with several other UK on-line kite retailers comments
were made on several areas. We were delighted as to how our site shone
in the reviewer's words. Here's what was written:
We hope the reviewer was able to get the chance to speak to one of our staff members and look around our stores, they are pretty good too (if we do say so). After all it's the staff who write the site, all of whom are experienced kiters in various areas.
'Beginners should start by swotting up on the difference between single and dual-line kites before entering the shop proper, which can be searched by type, manufacture or price'Not only can you swot up on the difference between single and dual line kites before you buy, but you can now also swot up on how to fly your kite after you buy. The site has been designed as a guide to kites we sell with the ability to buy on-line. Not just as a facility to buy on-line. We are glad the review picked up on this.
'The catch: None'What can we say? We are glad the reviewer liked the site. Do you agree? We are always interested in feedback and would love to add some more customer comments to this page. Please send them in.
Customer comments :
More feedback received in recent years:
Tony and Ryan from Southminster, Essex wrote:
On Wednesday at about 3 pm I phoned you for some advice and a replacement spar for my son's kite. At 0930 am on Thursday the requested part was on my doormat. I am really impressed with your service and whilst not in the habit of writing letters felt that I had to say a BIG THANK YOU to yourselves, you have made my 6 year old sons day and we can resume flying his kite.
It is a real pleasure to find a company who go that little extra to give customer care and you certainly seem to have got it right. Thanks to Leon and all your staff.
Steve from Jersey wrote:
Just wanted to say how impressed I've been with the service that you folks have provided me with my recent Viper purchase.
Living in Jersey we take next day delivery promises with pinches of salt and usually allow 2-3 days. To say I was surprised to be woken up by the posty the next morning is an understatement!
Ron from Dumfries wrote:
I have just purchased a Kite from you, ordered on Sunday night. I was very surprised to find that it had been delivered by the time I cam home today at lunchtime.
What excellent Service ! I am so used to dealing with people that rarely get it right and usually are well behind when it comes to delivery. Thanks for getting it right, not many people do !
and Mark, via e-mail wrote:
I brought an Pulsar from you on Sunday and flew it for the first time today. I just wanted to let you know how pleased I am with it. The wind was quite strong and I see what you mean about the pull AWESOME. I think my arms are about a foot longer now, good job the grass was dry. I could only just grip it. Many thanks for your advice and excellent service.
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